Frequently Asked Questions
Everything you need to know about shopping with Jamila
What is the standard shipping time for my order?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location but generally range from 7-14 business days.
How can I return or exchange an item?
Jamila offers a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your own to ensure the perfect fit as sizing can vary between collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your garments ethically sourced?
At Jamila, we are committed to sustainability. We partner with manufacturers who provide fair wages and safe working conditions, and we prioritize the use of organic and recycled fabrics whenever possible.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress in real-time.